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Recall FAQ
1. What product is being recalled?
The affected product is a 3% peroxide disinfection system with neutralizing tablets, used for daily cleaning of contact lenses.
2. Why is this product being recalled?
Some users reported eye discomfort. Investigation revealed that in certain cases, the neutralizing tablets did not work properly, which may result in incomplete neutralization of the peroxide solution.
3. What are the risks of continuing to use the affected product?
Using a non-neutralized solution may cause temporary eye irritation such as burning, redness, itching, stinging, inflammation, blurred vision, or pain. No serious incidents with permanent injuries have been reported, but the recall is a precautionary measure.
4. How can I check if I have an affected product?
Check the lot number on the product packaging/box and compare it with the list of affected lots in Annex 1 of the safety notice.
5. What should I do if I have an affected product?
6. What if I used the product and experienced discomfort?
Rinse your eyes with sterile saline solution or artificial tears.
Contact your eye care professional (optician or ophthalmologist).
7. What if I used the product and had no issues?
If I do not have any of the impacted product, there is no need to perform any action.
This recall is a preventive measure.
If I have impacted product, continue as indicated in item 5.
8. Who can I contact for help or questions?
Contact the place of purchase or call one of our helplines shown on the Contact Us page.
9. Have health authorities been informed?
Yes, this notice has been reported to the relevant health authorities in accordance with EU Medical Device Regulation (EU) 2017/745.
10. Who should I contact to return the product?
To the center where the product was acquired.
The affected product is a 3% peroxide disinfection system with neutralizing tablets, used for daily cleaning of contact lenses.
2. Why is this product being recalled?
Some users reported eye discomfort. Investigation revealed that in certain cases, the neutralizing tablets did not work properly, which may result in incomplete neutralization of the peroxide solution.
3. What are the risks of continuing to use the affected product?
Using a non-neutralized solution may cause temporary eye irritation such as burning, redness, itching, stinging, inflammation, blurred vision, or pain. No serious incidents with permanent injuries have been reported, but the recall is a precautionary measure.
4. How can I check if I have an affected product?
Check the lot number on the product packaging/box and compare it with the list of affected lots in Annex 1 of the safety notice.
5. What should I do if I have an affected product?
- Stop using it immediately.
- Do not discard it. Segregate the product, label it as a quarantined item, and store it in a separate shelf/location to avoid its use.
- Contact your eye health professional and/or the center where you bought the peroxide to receive further instructions.
- Please click here to Register.
- You can also contact us via phone; please visit the Contact Us page.
6. What if I used the product and experienced discomfort?
Rinse your eyes with sterile saline solution or artificial tears.
Contact your eye care professional (optician or ophthalmologist).
7. What if I used the product and had no issues?
If I do not have any of the impacted product, there is no need to perform any action.
This recall is a preventive measure.
If I have impacted product, continue as indicated in item 5.
8. Who can I contact for help or questions?
Contact the place of purchase or call one of our helplines shown on the Contact Us page.
9. Have health authorities been informed?
Yes, this notice has been reported to the relevant health authorities in accordance with EU Medical Device Regulation (EU) 2017/745.
10. Who should I contact to return the product?
To the center where the product was acquired.
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